Mystery shopping feedback for Sea Space properties

Sea Space recently commissioned a local mystery shopping company to survey two of their purpose-built office buildings in Hastings & St Leonards.

Earlier this year the Innovation Centre and Creative Media Centre were under the scrutiny of a focus group and mystery shopping experience provided by the unique services of Shopper Anonymous UK. The aim was to highlight any issues within the Centres that were impacting on the customer service provision to visitors, potential clients, and existing companies.

The structured focus groups allowed a confidential environment for companies within the Sea Space Centres to provide feedback and suggest improvements to the service provided.

Jenny Haley, Commercial Manager of the Innovation Centre said:

“What could have been an uncomfortable experience was anything but – we found Jonathan easy to work with and the report was positive… We will definitely be holding more focus groups and doing further mystery shopping to keep our service levels up to scratch.”

This type of pro-active customer service assessment was viewed by the Innovation Centre’s clients in a very positive way and prompted a series of small changes that “have made a big difference to our clients’ satisfaction.”

Mystery shopping is a tried and tested way of helping any service provider improve their customer service experience by providing valuable feedback and suggested solutions to the management team. For more details about how Shopper Anonymous can help your business, please visit the Shopper Anonymous website.

Friday, 30th April, 2010